Grano Terms of Service

You must be at least 18 years old, or the age of majority in your jurisdiction, to create a business or purchasing account on Grano.

By using Grano, you represent that:

• You have the legal capacity to enter into these Terms.
• The information you provide is accurate and current.
• You will maintain the accuracy of your account information.
• You will comply with all applicable federal, state, and local laws and regulations.
• You are authorized to act on behalf of any business you represent.

If you create an account for a business, you represent that you have authority to act on behalf of that business.

Grano provides technology that allows local food businesses and consumers to discover and connect with one another.

Depending on the features available, Grano may allow users to:

• Create personal and business profiles.
• Discover local producers, vendors, restaurants, and other businesses.
• List products and services.
• Browse products.
• Communicate with businesses.
• Submit and respond to inquiries.
• Create wholesale relationships.
• Create sourcing requests.
• Establish business network relationships.
• Display business events.
• Follow businesses.
• Submit reviews.
• Buy or sell products through the platform.
• Upload business licenses, permits, certifications, and other documentation.
• Participate in local food-related events and activities.

Not all features may be available to all users or in all locations.

Unless explicitly stated otherwise, Grano is not the producer, manufacturer, restaurant, retailer, distributor, or seller of products listed by users.

Businesses using Grano are generally responsible for:

• Their products.
• Their prices.
• Product descriptions.
• Ingredients and allergens.
• Inventory.
• Availability.
• Licenses and permits.
• Food safety.
• Packaging.
• Fulfillment.
• Pickup and delivery.
• Taxes.
• Refunds and cancellations.
• Compliance with applicable laws.

When you purchase from another Grano user, you are generally purchasing from that business rather than from Grano.

Grano does not guarantee the quality, safety, legality, authenticity, availability, or accuracy of products or services offered by users.

Businesses may create profiles that contain information such as:

• Business name.
• Business description.
• Story.
• Location.
• Contact information.
• Products.
• Events.
• Business hours.
• Photos.
• Social media links.
• Business categories.
• Wholesale information.
• Certifications and licenses.
• Business relationships.

Businesses are responsible for ensuring that their profile information is accurate and does not mislead users.

You may not impersonate another business or create a profile for a business without authorization.

Grano may allow businesses to submit documents such as:

• Business licenses.
• Food permits.
• Cottage food licenses.
• Certifications.
• Insurance documentation.
• Tax or registration documents.
• Other business-related records.

Submitting a document does not necessarily mean that Grano has independently verified the information contained within it.

Where Grano verifies information, we may display an appropriate verification indicator.

A Grano verification badge does not constitute a guarantee that a business is safe, compliant, insured, licensed, or otherwise suitable for a particular transaction.

Businesses remain responsible for maintaining all licenses, permits, certifications, insurance, and other requirements applicable to their activities.

Businesses may list products or services on Grano.

Businesses are responsible for ensuring that listings:

• Accurately describe the product.
• Display accurate pricing.
• Accurately describe availability.
• Include legally required information.
• Do not contain deceptive claims.
• Comply with applicable food, labeling, advertising, and consumer protection laws.

Grano may remove or restrict listings that violate these Terms or applicable law.

Food businesses are solely responsible for complying with applicable food safety, labeling, allergen, licensing, preparation, storage, and transportation requirements.

Grano does not independently inspect or certify food products unless expressly stated.

Consumers with allergies, dietary restrictions, or other health-related concerns should contact the business directly before purchasing or consuming a product.

Businesses are responsible for providing accurate ingredient and allergen information where required by law.

Where Grano offers purchasing or payment functionality, additional terms may apply.

Businesses are responsible for fulfilling accepted orders accurately and on time.

Users are responsible for providing accurate payment, contact, pickup, and delivery information.

Grano may use third-party payment processors to process transactions.

Grano does not store complete payment card information when payment processing is handled by a third-party payment provider.

Payment processing may be subject to the terms and privacy policies of the applicable payment provider.

Grano may allow restaurants, retailers, and other buyers to discover producers and vendors for wholesale purchasing.

Businesses participating in wholesale transactions are responsible for agreeing on:

• Price.
• Quantity.
• Minimum order requirements.
• Delivery or pickup.
• Payment terms.
• Product specifications.
• Timing.
• Returns or cancellations.

Grano may facilitate communications and transactions but does not guarantee that either party will fulfill its obligations.

Grano may allow businesses to publicly display their relationships with other businesses through features such as Our Local Network.

Businesses may indicate that they:

• Source from another business.
• Supply another business.
• Work with another business.

Businesses may also link specific products to these relationships.

Businesses may not falsely claim a relationship with another business.

Where Grano requires approval from both parties, a relationship will not be displayed as a confirmed relationship until the other business accepts it.

Businesses are responsible for ensuring that their network relationships are accurate.

Businesses may create and display events, including:

• Farmers markets.
• Pop-ups.
• Coffee cart appearances.
• Matcha events.
• Tastings.
• Catering events.
• Community events.
• Other local food events.

Businesses are responsible for the accuracy of event information and for complying with applicable laws and venue requirements.

Grano does not guarantee that an event will occur as listed.

You may submit content to Grano, including:

• Photos.
• Videos.
• Reviews.
• Business descriptions.
• Product information.
• Messages.
• Comments.
• Events.
• Network relationships.
• Other materials.

You retain ownership of content you submit.

However, by submitting content to Grano, you grant Grano a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, modify for formatting purposes, and otherwise use that content as necessary to operate, promote, and improve the Services.

You represent that you have the rights necessary to submit the content.

Users may be able to review businesses or products.

Reviews must reflect genuine experiences.

You may not:

• Post fake reviews.
• Pay for or solicit misleading reviews.
• Review a business in which you have a financial interest without appropriate disclosure.
• Threaten someone with a negative review.
• Use reviews to harass or discriminate against another person or business.
• Post knowingly false information.

Grano may remove reviews that violate these Terms.

Grano may provide messaging and inquiry functionality.

You may not use Grano messaging to:

• Spam users.
• Harass users.
• Send malicious content.
• Conduct fraudulent activity.
• Distribute illegal content.
• Send unauthorized advertising.
• Collect sensitive personal information without authorization.

Grano may take action against accounts that misuse messaging functionality.

You may not use Grano to:

• Violate applicable law.
• Commit fraud.
• Impersonate another person or business.
• Create false business information.
• Sell prohibited or illegal products.
• Misrepresent products or ingredients.
• Upload fraudulent licenses or certifications.
• Manipulate reviews.
• Scrape or systematically copy Grano content without permission.
• Attempt to access another user's account.
• Interfere with the operation of the Services.
• Introduce malware or malicious code.
• Circumvent security measures.
• Use Grano to discriminate unlawfully.
• Engage in harassment, threats, or abuse.
• Use Grano for transactions that violate applicable regulations.

Grano may suspend or terminate accounts involved in prohibited activity.

The Grano name, logo, website design, software, graphics, trademarks, and other Grano-owned materials are owned by or licensed to Grano and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works from Grano's proprietary materials without permission.

User-submitted content remains subject to Section 12.

Grano may integrate with third-party services, including:

• Payment processors.
• Hosting providers.
• Mapping services.
• Analytics providers.
• Authentication services.
• Communication providers.
• Other technology providers.

Third-party services may have their own terms and privacy policies.

Grano is not responsible for the availability or performance of third-party services.

We work to keep Grano available and reliable, but we do not guarantee that:

• Grano will always be available.
• The Services will be error-free.
• Listings will always be accurate.
• Products will always be available.
• Businesses will respond to inquiries.
• Transactions will be completed.
• Events will occur.
• The Services will meet every user's requirements.

We may modify, suspend, or discontinue portions of the Services.

You may stop using Grano at any time.

Grano may suspend or terminate an account if we reasonably believe that the user:

• Violated these Terms.
• Violated applicable law.
• Engaged in fraudulent or harmful activity.
• Created a safety risk.
• Misused the platform.
• Provided materially false information.

Where appropriate, we may provide notice before taking action.

To the maximum extent permitted by law, Grano provides the Services "as is" and "as available."

Grano disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Grano does not guarantee the quality, safety, legality, or accuracy of user-provided products, services, businesses, reviews, or information.

To the maximum extent permitted by law, Grano and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

To the maximum extent permitted by law, Grano's total liability arising from your use of the Services will not exceed the greater of:

1. The amount you paid to Grano during the preceding 12 months; or
2. $100.

Some jurisdictions do not allow certain limitations of liability, so portions of this section may not apply to you.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Grano and its owners, employees, contractors, and affiliates from claims, damages, liabilities, losses, and expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of applicable law.
• Your products or services.
• Your business activities.
• Your content.
• Your transactions with other users.

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Services or by other reasonable means.

Your continued use of Grano after updated Terms become effective constitutes acceptance of the updated Terms.

These Terms will be governed by the laws of the State of Illinois, without regard to its conflict-of-law principles, unless applicable law requires otherwise.

Any dispute that cannot be resolved informally will be handled in a court of competent jurisdiction as permitted by applicable law.